Banggood Review | What is Banggood.com?
Shopping online has gone from a novelty to a necessity for many people over the past two decades. E-commerce sales are expected to reach $4.5 trillion by 2021, and some estimates project that 95% of purchases will be made online by 2040.
There’s no shortage of online retailers from around the world vying for a portion of those sales dollars and advertising attractively low prices. Chinese retailer, Banggood.com is one of them, offering the “best bang for your buck.”
Banggood positions itself somewhat like an Amazon, selling multiple items from clothing to toys to electronics, and more. Sales categories even include automotive and tools, industrial, and scientific products.
While some budget retail sites from China, focus on wholesale purchases to business, Banggood is focused on consumer cross-border sales and they claim to be committed to bringing China’s “high-quality goods” to the world.
But many see their rock-bottom prices and can’t help but wonder if Banggood is legit.
What is Banggood?
Can you trust that you’ll receive quality items from this retailer? What do Banggood reviews from actual customers have to say? Is Banggood a legit & secure online store?
Is Banggood safe to give your financial information to? What complaints do customers have? These are all great questions and ones you should decide on before trusting your money with this oversea e-commerce store.
Read on for our roundup of everything you need to know about Banggood.com before visiting and/or purchasing anything from this popular online retailer.
AdvisoryHQ Banggood Review | Overview
Banggood.com was founded in 2006 and actually started out as a firm specializing in computer software research and development. It soon shifted to the international e-commerce business that it is today.
This online shop sells a little bit of everything: electronics, clothing, home and garden, and beauty products, to name just a few categories. The retailer sources products from suppliers in over 100 regions in China and it emphasizes choosing only top quality products.
The company name comes from the blending of two words that have the same meaning, one in Chinese and one in English. “Bang” translates to good in English, so Banggood would translate: good + good. Too good to be true?
How is Banggood.com Able to Offer Such Stellar Prices, Though?
Our Banggood.com review found that the company claims that low prices come from the company’s connections in four Chinese purchasing cities: Guangzhou, Shenzhen, Hangzhou, and Yiwu.
Working in these cities, this Hong Kong-based retailer is able to target the best suppliers and offer good prices to its end customers.
Once Banggood has acquired the best and highest quality products, it is able to ship them more quickly to its end customers by having 37 warehouses around the world, including in the United States and Europe.
Where is Banggood located?
According to Banggood’s website, their globally positioned warehouses allow them to do extra quality control checks and provide much faster shipping to North America than consumers typically find when purchasing from an Asian retailer.
If you’ve been wondering how legitimate Banggood is, their number of employees provides a clue. From its modest beginnings over a decade ago, Banggood has grown to employing between 4,000 to 5,000 team members.
Sounds pretty good, doesn’t it? Banggood offers its customers incentives, too:
- Free or low-cost shipping
- Credit card, PayPal, Boleto, and more than 20 other secure payment options
- Professional customer service
- An affiliate program, allowing you to make money along with Banggood
- VIP Club
- Banggood Review Club
- No minimum order quantities
- Banggood mobile app
Those are just the tip of the iceberg. Banggood.com has a page dedicated to its guarantees:
- 7 days DOA product guarantee: If one or more of the items you received are damaged, different than what was ordered, or not working, you can contact Banggood within 7 days of receiving the order for refund or replacement.
- Product Warranty: These vary according to the product, so be sure to read the fine print before ordering. You can see more information here.
- 14 Days Returns: If you’re not happy with your order and the products are still in brand new condition, Banggood can arrange a partial refund – the price of item(s) minus the shipping fee.
- Cancellation Policy: If the order hasn’t been processed, you’re free to cancel it. However, if the order has already been shipped, you’ll still be protected by their 14 days return policy.
- Broken Screen Service Policy: This policy only covers Xiaomi mobile phones and will provide a one-time compensation payment if the internal or external screen is broken during the service period.
Based on these assertions, it looks like Banggood has a lot going for it when it comes to customer service. But despite their efforts to reach out to North American customers, many U.S. consumers have never even heard of Banggood.com.
Is Banggood legit? Can it be trusted? And why would we choose Banggood USA when we already have so many online purchasing options available? Let’s dig deeper into our Banggood.com review.
Banggood Review | Pros & Cons
As with any company, you are going to see both positive and negative reviews for Banggood. So, you’ll want to dig into the details beyond the star ratings, which is what we’ve done in looking at Banggood complaints and praise.
What are people saying in Banggood.com reviews? What are Banggood customers mostly complaining about in negative Banggood reviews?
Banggood Review
Let’s break it down so that you can see if Banggood.com matches up to your expectations for an online retail experience.
Banggood Reviews: Pros
TrustPilot is a great place to start when looking for customer reviews about a given company. And the site does not disappoint in numbers: there are over 19,500 Banggood.com reviews there!
Banggood has scored 4 out of 5 stars on TrustPilot. Surprisingly enough, 75% of those who left a Banggood review left them a 5-star review which is truly rare with overseas companies.
Just what are TrustPilot members gushing about in their Banggood reviews?
While there are many Banggood reviews that praise the quality of the products received (especially given such great prices), the most glowing Banggood reviews are actually from people who experienced trouble with their orders and had them corrected.
Another area of praise is about the variety of products available on Banggood that are difficult to find online anywhere else, such as their safety products.
Recently they’ve been having a lot of negative feedback and many customers claim that Banggood’s products and customer service are not as good as they used to be.
Customers mention receiving completely wrong or defective and broken items which is a common occurrence with Banggood customer service takes a long time to respond with something other than a generic auto-reply email.
Review site ResellerRatings.com also has a favorable outlook on Banggood, giving it an average score of 8.92 out of 10.
Great customer service, excellent prices, and quality products are some of the praise noted on ResellerRatings, with shoppers mentioning quick corrections if a wrong or damaged product is received.
Some of the positive Banggood reviews from TrustPilot and Reseller Ratings are as follows:
- One reviewer noted that they have a unique list of safety products that can’t be found online anywhere else and said, “My experience with Banggood is great.” They also noted that any issue with damaged or defective items has always been solved quickly.
- In another Banggood review, the shopper said they’d ordered 99 times from Banggood and that “all items have been delivered.” They said it’s a great site for those with hobbies and that the free shipping may take up to 4 weeks.
- A verified buyer that gave the site 5 out of 5 said, “Right from their good pricing and prompt delivery to prompt after-sales issue to refund. I must say I’m impressed all in all.”
- One reviewer that initially gave Banggood a bad review changed it to a 5-star review saying that the company responded to their issue of receiving a damaged RC plane kit and “offered a full refund without any hassle!” They said they’d continue buying from Banggood.
Based on these Banggood.com reviews, it would seem that whether or not you order from Banggood comes down to patience.
It sounds like getting the right product, undamaged, could be hit or miss. But the company does seem to correct most of the problems in a timely manner, according to multiple Banggood reviews.
Let’s look at the other side of things—it’s time for our Banggood review to look at Banggood complaints.
Banggood Reviews: Cons
We’ve all heard that, statistically, people are more inclined to share negative experiences than positive ones.
Does that mean that Banggood complaints are exaggerated, or do people really have poor experiences with this company? SiteJabber offers mixed reviews that are more negative than positive overall.
Banggood got 2 out of 5 stars from 1,788 total reviewers, with most reviewers giving it a 1-star rating (1,187 reviews). Just 306 reviewers on SiteJabber gave the retailer 5-stars.
Banggood complaints center on receiving the wrong items or not receiving either their items or a refund. These reviews also touch on poor quality, poor customer service, and issues with Banggood tracking numbers.
Two other Banggood complaints were about warranties on electronics that didn’t cover basic parts and the repair process taking entirely too long for items that break or malfunction shortly after receiving them.
As we’ve already looked at many positive Banggood reviews, let’s hear from a few disgruntled Banggood customers:
- Banggood review from Lionel F: “Three months to receive many ordered items going back to mid-December…only 2 received in a timely manner.”
- Banggood review from Christopher L: “I received 2 packages that were incorrect from Banggood… They keep emailing me about the wrong order and I keep sending pictures and describing what has happened… I don’t understand how a big company could have such bad customer service.”
- Banggood review from Carmen V: “I ordered a red bag. I got a pink one. Customer service is horrible, and they are now calling the color “rose red.” Bottom line—stay away!”
- Banggood review from Willow F: “The charge hub [I ordered] never charged, the Bluetooth mouse was not Bluetooth and the sound adapter fell to pieces (the front fell off) and does not work… This has to be the worst company I have ever had the misfortune to deal with.”
It all boils down to your will to gamble on getting the wrong product, going through the long refunds/returns process, and having to wait for a reorder? Or do you want your items to be delivered correctly the first time—even if it costs you a little more money?
Banggood Review Responsiveness
In Banggood’s defense, the company seems to be quick in responding to complaints on SiteJabber and other third-party review sites, as far as we have seen. There have also been reviewers that have changed a bad rating to a good one due to that responsiveness.
Banggood Responsiveness
However, some of the responses tend to be very generic and not truly helpful.
Our Banggood.com review found that the company apologizes for the issue and usually offers some sort of actionable solution (though it isn’t always what the customer is looking for).
This is particularly true in cases where customers are having issues with their Banggood tracking number. International orders can be tricky to track at times, with tracking not always available.
According to Banggood reviews on SiteJabber, Banggood tracking numbers may disappear after a month or so, which can be frustrating, since many items actually take longer to arrive.
However, as you can see below, the English is less than stellar, which may account for some communication problems throughout the process:
“We are apologize for leaving a unhappy shopping experience at banggood.
Could you please kindly tell us the order number and ask the post office to make a certification to prove that you didn’t receive the parcel. Then you send the certification to us, and we could arrange the refund or resend to you.
Hoping for your kindly understanding.
Banggood team”
So, some people have had great experiences and find Banggood very responsive to order problems, while others have had terrible experiences and felt like they were scammed.
But who is right? Customers leaving positive Banggood reviews, or those with Banggood complaints? What’s the truth – Is Banggood legit or not?
Banggood Review: Is Banggood Legit?
So, is Banggood legit or not? In our eyes, the answer depends on how you define legitimate.
Our research found that Banggood is indeed a real business. It ships real items from a real warehouse to real people around the world, and Banggood shipping to the US is a popular option.
The site isn’t just a scam meant to take your money, it’s a legitimate business. However, it’s important to note that the type of support that you get and the quality of the items you’ll receive is subjective, and experiences seem to vary greatly.
Banggood does adhere to many “best practices” of online retail, such as listing a detailed privacy policy and legitimate terms and conditions. It accepts many forms of global payments, including PayPal, which offers its own buyer protection program.
Additionally, Banggood administers a variety of programs designed to bolster their sales platform, including:
- Fashion Blogger Program: If you’re a fashion blogger with 1,000 followers (via Bloglovin’ or Google friend) &
you have a minimum of 5,000 followers on one of your social networking accounts (Facebook, Instagram, YouTube, etc.), maybe Banggood’s Fashion Blogger Program could be a good option.
You could get free clothing (worth from US$30 to US$300) every month to review and write about on your blog and social media.
- Affiliate Program: This is a commission-based advertising program between Banggood and an advertiser/influencer. Banggood provides you with trackable affiliate links, tools, and information in order to promote Banggood offers on your website and/or social media. When visitors click on the affiliate links and go to Banggood.com, the affiliate may receive a commission if that click leads to a sale.
- Wholesale Program: Wholesale program is open to all retail customers. The main premise of this program is – the more you spend, the more you can save.
- Drop-Ship Program: As a dropshipper, you can buy products that are 5%-20% cheaper than on Banggood.com & you can price the products however you want. After someone makes a purchase in your webshop, you place an order with Banggood. One of its warehouses handles it and ships it directly to your customer.
Banggood Drop-Shipping Program
- Review Club: You can earn 10 Banggood points by writing a review about a product you ordered. You receive extra points if your review contains a video or photos.
Banggood’s many positive reviews show that it has truly happy customers from all around the world. However, with so many affiliate and reward programs, it’s hard to know which reviews are legit.
However, if your idea of a legit company is one that consistently delivers the correct products in a timely fashion and without any glitches in customer service, returns, or refunds, then Banggood may not be the best choice for you.
Problems with damaged or defective items and difficulty correcting issues or getting their refunds left a significant number of shoppers with a bad taste in their mouth.
AdvisoryHQ Banggood Conclusion: Is Banggood Safe?
When visiting the site itself, you can feel good about the fact that Banggood is certified by Trustwave and McAfee Secure. McAfee further states that it has not detected any malware, malicious links, or phishing from Banggood’s website.
Despite intense research, we could not find any serious claims regarding credit card fraud, financial scams, or banking data breaches.
Is Banggood safe? Yes. Is it your best online buying option? Maybe. It depends on your needs, what you’re buying and ultimately your patience. Be sure to research all of your options before you start shopping because sometimes you really do get what you paid for. Happy shopping!
Image sources:
- https://www.banggood.com/